(Rants, whinges, complaints, opinions, reflections and pointers on life for a disabled chap living in Europe.)
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Sunday, 3 February 2013
BBC Trust Refuses to Answer Complaints
Not only has the BBC taken more than the ten days they say they will need to reply, the Beeb has refused to answer the complaints raised in my blog, What's Wrong with the BBC's Disability Coverage?, and, furthermore, the institution has also included what I perceive as a veiled threat to publicise their response. However, given that the response is necessarily in the public interest, I publish their unexpurgated reply below. One might also wonder why the BBC cannot respond to my complaint as made. It seems to me their refusal is simply a bureaucratic means to avoid accountability. What does the reader think?
It might also be noteworthy that replies have not been forthcoming to tweets sent to the BBC Trust on the same matter.
Is it just my perspective, or does it appear the BBC has something to hide?
[Received Sunday 3rd February 2012 at 12.26]
Dear Mr Hunter
Thanks for contacting the BBC.
Whilst we appreciate you getting in touch with us, in terms of the BBC's complaints process, you'll understand that we are unable to make reference to any comments published on any blog.
If you wish to formally register a personal complaint about specific and recent BBC programmes or services with us, we must ask that you explain to us yourself via our webform the nature of your unhappiness and what specific programming or specific output on what specific dates, or what specific policies or published BBC Editorial Guidelines you feel are involved.
Only then would be able to review your complaint and to investigate it in line with the our published complaints framework, and provide you with an individual and personal response to any concerns.
In closing, we note that you mention that our reply will be published on your blog and elsewhere, but as you will be aware copyright within published works - such as any reply email we may send you - rests with the author of that work rather than the recipient, and permission to reproduce cannot be assumed and is not automatically granted.